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Support tickets

Report a problem to the Doxa team and follow your tickets.

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If something is wrong, you can send a request to the Doxa team from inside the app. You need to be signed in.

Open a ticket

Section titled “Open a ticket”
  1. Select your profile in the header and choose Support. On a phone, it is also in the menu.
  2. Choose Report a problem. The Help window also has answers to common questions about deposits, withdrawals and fees. Check them first.
  3. Fill in the form:
    • Your Email: filled in from your account if we have one. Replies go to your account email, not to this field.
    • Subject: a short description of the issue.
    • Category: Bug Report, Feature Request, Account Issue, Trading Issue or Other.
    • When did this happen? (optional): roughly when you saw the issue.
    • Message: at least 10 characters.
    • Attachments (optional): up to 3 files, 5MB each. PNG, JPEG, WebP or PDF.
  4. Press Send Request.

Send Request stays disabled until the subject is filled in and the message is long enough.

You then see Thanks for the report with your ticket number, for example Ticket #123. Keep the number. If your account has no verified email, you are told so, because we then have nowhere to send replies.

If support is briefly unreachable, Doxa saves your report and shows a reference starting with DX- instead. It is filed for you automatically. Do not send it again.

If you send too many requests in a short time, you are asked to try again in a minute.

My tickets

Section titled “My tickets”

Choose My tickets in the Help window to see the tickets you have sent, newest first. Each row shows the ticket number, its status, and when it was created and last updated.

Use the All, Open and Closed filter to narrow the list. Long lists are split into pages with Previous and Next.

A ticket’s status is shown as a label such as new, open or closed. Doxa shows the status the support team has set.

Read a ticket

Section titled “Read a ticket”

Select a ticket to see the conversation. Your messages are marked You and replies from the team are marked Support. Everything is shown as plain text.

You cannot reply on the ticket page. To add to a ticket, reply to the confirmation email you received. Attachments on support replies are not shown on the page.

A ticket opens only for the account that sent it. If you see Ticket not found., the ticket may have been removed or belongs to a different account.

Section titled “Related”