FAQ
Answers to common questions about deposits, withdrawals, settled markets and your account.
Deposits
Section titled “Deposits”I sent money and it’s not in my balance
Section titled “I sent money and it’s not in my balance”Deposits are credited once the network confirms them. That is approximately 30 seconds on Base, 45 seconds on BSC, 3 minutes on Ethereum and 5 minutes on Polygon. If it has been much longer, contact support via Support → Report a problem and include the transaction hash and the network you used.
I deposited on Base but the address says Ethereum
Section titled “I deposited on Base but the address says Ethereum”That is fine. The same address works for Ethereum, Base, Polygon and BSC, and your deposit is credited on whichever of those networks it arrives on. Nothing is lost.
Which coins and networks can I use?
Section titled “Which coins and networks can I use?”Currently USDC and USDT, on Ethereum, Base, Polygon and BSC. The Deposit dialog shows what is available.
I sent the wrong token or used the wrong network
Section titled “I sent the wrong token or used the wrong network”Contact support via Support → Report a problem with the transaction hash and the network. We will check what arrived. Recovery cannot be promised until we have looked.
Withdrawals
Section titled “Withdrawals”Where is my withdrawal? It says pending
Section titled “Where is my withdrawal? It says pending”Withdrawals are reviewed first, then approved and sent. Yours is waiting in that process. Withdrawals are typically processed within 24 hours. If yours is older than that, contact support via Support → Report a problem.
My withdrawal was rejected. Where is my money?
Section titled “My withdrawal was rejected. Where is my money?”A rejected withdrawal returns the full amount to your available balance. Nothing is held.
Why does my withdrawal need approval?
Section titled “Why does my withdrawal need approval?”Every withdrawal is reviewed before it leaves the platform. This is a standard control and is not specific to your account.
Markets and money owed
Section titled “Markets and money owed”The market resolved. Where are my winnings?
Section titled “The market resolved. Where are my winnings?”Winnings from a settled market are credited to your balance automatically once the result is final. If the market shows as resolved but your balance has not changed, contact support via Support → Report a problem and tell us which market.
A market disappeared from my list
Section titled “A market disappeared from my list”Markets drop out of the live feed once they close or resolve. Your position and its history stay on your account.
Account and access
Section titled “Account and access”I can’t sign up. It asks for a code
Section titled “I can’t sign up. It asks for a code”New accounts may need an invite code. Invite codes can be used only once, so a code that worked for a friend may already be used. If a code you were given does not work, contact support.
The site says it is unavailable in my country
Section titled “The site says it is unavailable in my country”Doxa is not available in some regions; see the Terms.
Where do I see my balance?
Section titled “Where do I see my balance?”Your balance is in the header, and the Portfolio page breaks it down by position.
When something is broken
Section titled “When something is broken”I got an error
Section titled “I got an error”Refresh the page first. If the error is still there, open your profile menu, choose Support, then Report a problem, and attach a screenshot. This gives us the context to reproduce it.
Where do I see my old support tickets?
Section titled “Where do I see my old support tickets?”Open your profile menu, choose Support, then My tickets. It lists everything you have submitted and our replies.